Profit Enhancements

REDUCE PROJECT WASTE: DIVISION-WIDE ISO 9000 QA SYSTEM AND PROJECT MANAGEMENT IMPLEMENTATION

  • SITUATION: A major engineering consulting firm faced loss of its largest customer if it did not install ISO9000 processes within 12 months.  

  • ACTIONS: Division President recruited me as a change agent.  Within two successive 9 month periods I designed, implemented and trained the company on a formal project management system to lead 30 project teams and then implemented ISO 9000 systems.  The ISO implementation required extensive new processes, documentation and training.  

  • RESULTS: The new project management system reduced historic budget overruns by 90%, saving $500,000.  The ISO 9000 project completed 3 months ahead of schedule and allowed us to retain our largest customer and increase our business share due to other eliminated suppliers.

MEET COST REDUCTION REQUIREMENTS: COMPANY REORGANIZATION AND HEADCOUNT REDUCTION

  • SITUATION: A major manufacturer needed to reduce headcount by 10% in order to adjust to market slowdowns.  

  • ACTIONS: Performed a market-wide benchmarking to analyze major processes, automation levels and headcount ratios for over 10 different functions.  Interviewed most division VPs to understand the processes and differences from the benchmark companies. My team then made specific recommendations for process improvements, possible automation and headcount targets for each function of the company.  

  • RESULTS: Ultimately the company achieved their required headcount numbers with minimal loss of productivity.  

INCREASED PROFIT and CUSTOMER SATISFACTION: PRICING PROCESS IMPROVEMENT AND AUTOMATION 

  • SITUATION: A major OEM manufacturer received poor marks from a leading product consumer magazine on the average cost of product repairs.  

  • ACTIONS: A partner and I directed a 12-person pricing team on re-engineering the service-parts pricing process. I conducted extensive data analysis, process mapping, team facilitation and training. Based on our recommendations, the team implemented intelligent pricing strategies and new sustainable processes.  

  • RESULTS: Phase 1 improvements addressed the magazine review issues and also added almost $10M in profit without adversely affecting consumer demand. Based on the project success, the new pricing algorithms and processes were fully automated within the pricing system. 

    © 2016 Designed by Andrew H. Shepard